FAQ

Special Delivery Frame Supplies specializes in offering products for creative small businesses (artists, greeting card makers, photographers, scrapbookers, etc.). Our selection of products and services is designed for professional quality displays, packaging and marketing solutions, while maintaining low prices for start-ups and creative enterprises.

While our business is primarily through our 24-hour a day online web store, we are happy to work with customers who are more comfortable talking to a live person on the telephone. Just give us a call during the week at (805) 390-4955, and we will help you with any of your needs.

Not a problem, just call us at (805) 390-4955, or send us an e-mail, and we will point you in the right direction. If we don't have the exact product you are looking for, we can get it for you, or refer you to someone who can.

You have come to the right place, because making sure that you are ready for your shows is what we do best! From museum quality mats and framing supplies, we are a one-stop shop for your needs.

If you notice the padlock icon when you are in the check-out process on our website, that ensures that all of your personal information is encrypted, and safe from the prying eyes of hackers and criminals. All ordering information is processed electronically, so there is no chance of human error, or theft.

We do not have access to any of your credit card numbers. Our online processing system puts payments and recurring billing through automatically, without the need to transcribe sensitive card numbers.

With the advent of the 24/7 digital age, we sadly no longer print paper catalogs. All of our products are viewable anytime on the website and through a smartphone or tablet.

Never! Our customers privacy is important to us, and we never rent, sell or distribute your name, shipping address, telephone number or e-mail address to anybody. We do publish an e-mail newsletter, but that is sent to you with your permission only, and contains new products, online coupons and promotions. Click here if you would like to subscribe.

Absolutely. We do require that your check clears our bank before we ship out your products, so allow an extra week upon our receipt of your payment for your order to ship out.

We can pull up your last order in no time, just let us know, and we will take care of everything.

Indefinitely. You can put any products into your online shopping cart and it will store them until you are ready to make your purchase.

No need to worry, just e-mail us or give us a call at (805) 390-4955, and we will give you a temporary password to log into your account, and you can then change your password to anything you like.

Yes! For our corporate customers, we have wholesale pricing for large quantity orders. Contact us for our Net 30 terms.

We only charge sales tax to customers who are in the state of California. Everywhere else, you are not charged state sales tax. If you have a re-sale number from California, just let us know, and we will make your account non-taxable.

We sure do! It contains new products, exclusive coupons and offers and promotional/close-outs. Click here to subscribe. Each newsletter also has a button to unsubscribe, so there is no obligation. Our newsletter has been sporadic as of late, but we plan to reintroduce a brand new format newsletter soon.

Many mats claim to be acid-free, but there are only a few that are truly archival and will not damage your work. Most mats are made from wood pulp, which is highly acidic, and will yellow, get brittle and cause discoloration and damage to your valuable artwork in a short period of time. Many retailers claim their wood pulp mats are acid-free, because they are sprayed with a temporary neutralizing coating at the time of manufacture. Unfortunately, this wears off so quickly that it can be rendered useless by the time you purchase the mat. Our museum quality Bainbridge Alphamats are made from 100% cotton, which is naturally acid-free and archival, no temporary coatings needed. They will never yellow, or cause any damage to your work, which is why the Library of Congress uses them for their important historical documents and papers.

Having your own mats custom cut can save much time and money from going to a frame store. It can be a little tricky to get the measurements correct, however. Here is a link to an article, which explains the whole process: http://www.oakcreekprintworks.com/blog/uncategorized/how-do-i-measure-my-artwork-for-matting/

No need to be, we package our glass in sheet-foam wrapped containers, to withstand the impacts of shipping. If any breakage does occur, we will be happy to send you out a replacement.

Yes, we can! Just contact us with your needs, and we will give you a quote.

We try to get your order processed, packaged and shipped the same day, if you place your order by 2pm Pacific time. If we have heavy volume, it is usually within a day or two, providing all of the merchandise is in stock.

We don't have one! You can order as many or as few products as you like. We do have a $5.00 low order fee for orders totalling under $40. This helps keep our prices low and allows us not to exclude customers with small orders.

Yes we do. Because the shipping fees and delivery times vary so widely depending upon what part of the world you are in, call or e-mail us first for an accurate shipping quote for large orders. Also note that many countries assess sizeable customs/duties fees for merchandise brought into the country from the USA, so keep that in mind while ordering.

We offer many types of expedited shipping services for customers on a tight deadline. 3-Day, 2nd day and even overnight shipping is available. Please call or e-mail us first when dealing with critical time deadlines, to ensure that we have the products in stock and can get them to you by your deadline.

Despite careful packaging and shipping methods, occasional damage can occur. Just call us at (805) 390-4955, or send us an e-mail, and we will resolve your damage issue, ship out new products, and take care of all the necessary claim forms.

No worries, just let us know what you are returning, and we will give you a return authorization, and either store credit or a refund. Note that in order to maintain our prompt attention to our customers, we charge a 15% re-stocking fee for any returns not of our error.

As our stock can move quickly, items that are back-ordered will usually be back in stock within 7-10 business days. Call or e-mail us for back-order issues - sometimes our online stock manager is not up to the minute on new stock shipments, and your item is in stock after all.

While our online web store is administered in Southern California, we have only a partial amount of products on hand at that location. Call or e-mail us first to see if we can arrange to have you pick up your order.

If it is past the scheduled delivery time, and you have not yet received your merchandise, give us a call at (805) 390-4955, or e-mail us, and we will do a real-time track of your package to check it's status.

The high cost of fuel, rate hikes from the major shipping carriers and trying economic times have affected all of us who ship products to customers. If the shipping charges seem excessive for the size of your order, just give us a call at (805) 390-4955, or e-mail us, and many times we can work with you to offer a less expensive shipping alternative.

While our online web store is open for business 24 hours a day, our shipping center is open Monday-Friday. Any orders placed after hours on Friday, or over the weekend, will ship out the following Monday, if there are no back-orders. We are closed on major holidays, and will ship out your products to you on the next business day.